Complaints at Colektia
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Frequently Asked Questions About Complaints at Colektia
How can I file a complaint with Colektia?
To file a complaint with Colektia, complete the official complaint form on the Colektia Complaints page with your information and a description of the issue. Your request will be reviewed within a maximum of 48 hours.
What information do I need to submit a complaint to Colektia?
You only need to provide your first name, last name, email address, phone number, the related financial institution, and a brief description of the issue. No additional documents are required at this stage.
How can I track my complaint with Colektia?
You can follow up on your complaint directly through your email inbox, where you will receive updates, or by contacting reclamos@colektia.com.
Can I file a complaint by phone with Colektia?
At the moment, complaints are managed exclusively through the web form or email. This allows for a formal record and a faster follow-up process.
How do I know if my complaint was successfully submitted?
After submitting the form, you will see a confirmation message on screen.
