Enterprise integration · 3–5 business days
Connect without code and go live from day one
Use the channel you already have: SFTP, email, or API. No middleware, no code on your end. Colektia adapts to your operation — not the other way around.
Leading companies already managing their collections with us
Results across your operation
integration time
3-5
Business days to go live
no dedicated development on your end.
+25%
Increase in portfolio recovery with full automation.
+30%
Reduction in operating costs through less reliance on external agencies.
30 days
Net return demonstrable from the first month of operation.
Benefits
Integration that keeps you moving
No complex integrations. You define the format and method; Colektia adapts.
1
Minimal integration time
Live in 3 to 5 business days. No middleware or technical teams required on your end.
2
No technology lock-in
LLM-agnostic approach: full control over which provider processes which data. No dependency on external platforms.
3
Enterprise-grade security from day one
Dedicated AWS environment, encryption in transit and at rest, Zero Data Retention with LLMs.
4
Automatic daily sync
Accounts, payments, and closures updated automatically every day. No manual intervention.
5
Full real-time visibility
Management, contactability, and recovery dashboards. Speech Analytics with accumulated context per client.
6
Dedicated CSM from day one
A single point of contact for integration, changes, and escalations. No anonymous tickets.
Your integration, your way
Three channels One outcome
There is no single way to integrate. Colektia adapts to your technical capacity and internal controls.
Compatible with legacy systems
File exchange is the most compatible method for legacy systems, including traditional collections platforms like Cyber. You define the channel based on your internal controls; Colektia adapts.
- Accepted formats: CSV, XLSX, and TXT.
- Send and receive via SFTP or email — your choice.
- Daily update of portfolio, payments, and day-end closures.
- Automated reporting: contactability, promise-to-pay commitments, recovery.
For teams with technical capability
API integration enables real-time synchronization. Technical documentation is delivered during onboarding with CSM support — no public docs, by enterprise design.
- AI agent activated over your portfolio from day one.
- Propensity scoring and account prioritization in real time.
- Speech Analytics with accumulated context per debtor.
- Operational reporting and dashboards in real time.
No dependency on your CRM
Colektia brings its own operational stack — Business (operations and BI) and Cortex — and connects at the data level only: portfolio, payments, and closures. This eliminates dependency on Salesforce, Dynamics, HubSpot, or any other system.
- Modular platform: each client activates only the modules they need.
- Compatible with any CRM or ERP without integrating it as a dependency.
- Automatic document generation: payment arrangement letters and payment arrangements.
- Same product base for all clients — no forks, no parallel builds.
Use cases
What integration unlocks
No complex integrations. You define the format and the method; Colektia adapts.
Daily load and sync
Accounts, payments, and daily closures updated automatically — no manual intervention.
Omnichannel AI management
The agent handles voice, WhatsApp, SMS, and email per debtor.
Contextual Speech Analytics
Accumulated history per debtor: promises, propensity, and behavioral patterns every interaction.
Intelligent prioritization
Predictive scoring to allocate resources to the highest-recovery segment.
Automated operational reporting
Contactability, promises, and recovery available across real-time management dashboards.
Automatic agreement generation
Payment arrangement letters generated automatically when a commitment is recorded.
Legacy system compatibility
Connects with traditional collections platforms — no mainframe access required.
Per-client contact configuration
Rules, channels, contact windows, and escalations — fully configurable per client.
Integration activates the AI agent
Once your portfolio is connected, Colektia's AI agent goes live immediately. It manages voice, WhatsApp, SMS, and email with a personalized strategy per debtor — no human intervention required.
Live from integration day
No warm-up period. Once the portfolio is loaded, the agent starts managing that same day.
Updates with every sync
Every time a new portfolio is transferred, the agent incorporates it and adjusts its strategy automatically.
Measurable results in under 8 weeks
2024 milestone: Colektia's AI surpassed call centers by +25% with 100% automation.
Proven impact
+25%
More recovery vs. traditional methods.
75%
More contactability vs. traditional channels.
24/7
Available without shifts, absences, or downtime.
-54%
Cost reduction vs. human call center.
Implementation process
From zero to live in one week
Day 1
Kickoff meeting
Define your format, transfer method, and modules with your dedicated CSM. No red tape.
Days 2–3
Technical setup
AWS environment setup, credentials, fields, business rules, and client strategies.
Days 3–4
Testing and validation
Sample transfer, data verification, strategy adjustment, and client sign-off.
Day 5
Go live
The portfolio goes live. The AI agent starts managing. Results in under 8 weeks.
Protection and compliance
Built for the most demanding standards
Infrastructure isolated by client, data under your control, and certifications backing every interaction.
Dedicated AWS per client
No multi-tenant architecture. Every client has their own isolated, independent, and scalable environment.
Zero Data Retention with LLMs
Client data is never used to train external models. Full control over which provider processes which data.
Encryption in transit and at rest
Every interaction is fully traced with audit logs for quality and regulatory compliance.
Operating in 12+ countries
Latam and Europe, adapted to local regulatory frameworks: LFPDPPP, CNBV, and regional financial regulation.
ISO 27001
ISO 9001
NIST 2.0
CNBV
Trust and compliance
Colektia implements rigorous measures regarding product and infrastructure security, monitoring, reliability, compliance, and privacy to keep your data protected. We maintain active ISO 27001 and ISO 9001 certifications, alignment with NIST 2.0, and compliance with CNBV regulations in every country where we operate.
Get better results
Transform your collections with AI
Talk to the team and find out how to have your portfolio live in under a week.
We built the first AI infrastructure for large-scale collections in the region to increase recovery rates, reduce costs, and provide real-time operational visibility.
Av. Providencia 1208 Office 2101, Santiago
Av. Insurgentes Sur 664, Col. del Valle Norte, Mexico City