AI-Powered Collections for Retail | Higher Recovery, Lower Operational Costs

Automate early delinquency workflows without affecting future purchases. Optimize channels, timing, and collection management through a unified AI infrastructure.

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Industry leaders already run their collections operation with us.

Overcome Retail’s Current Collections Challenges

We understand the challenges retail companies face when trying to improve recovery performance while protecting customer experience:

Manual segmentation that does not scale

High call center and third-party provider costs

Lack of personalization by ticket size, category, or seasonality

Fragmented operations across channels

AI Collections Infrastructure Built for Retail

We combine intelligent automation, predictive models, and scalable operations adapted to the transactional volume of modern retail businesses.

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AI Scoring & Prioritization

Predict payment probability, expected customer behavior, and the best next action for each account using your own transactional history.

Automated Early Delinquency Workflows

Intelligent reminders, renegotiations, confirmations, and payment flows without manual intervention.

Personalized Omnichannel Workflows

WhatsApp, SMS, email, voice, and app notifications — with messaging, tone, and timing adapted to each customer profile.

Scalable Interaction Management

Orchestrate large volumes of accounts receivable without increasing internal operational teams.

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Key Use Cases for Retail

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Behavior-Based Activation

Use purchasing patterns and abandonment signals to anticipate collection risk before delinquency escalates.

Product & Seasonal Collections

Adjust messaging tone and communication channels according to category (electronics, fashion, BNPL) and commercial cycles.

Personalization at Scale

Manage large account volumes with highly targeted messaging that protects future purchase intent and customer loyalty.

Latent Purchase Intent Detection

Identify app, ecommerce, or POS activity signals to trigger the most effective recovery offer.

Automated Negotiation

AI-driven payment plans and agreements aligned with the retailer’s commercial policies.

Intelligent Escalation

Automatically route only complex or high-ticket cases to human agents while fully automating the rest.

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Measurable Results with Retail Companies Across the Region

Our AI infrastructure already delivers measurable improvements for retail companies across Latin America. Discover the experience of Banco Falabella Peru.

Banco Falabella Perú

+114 %

Increase in daily contact rate.

+400 %

Increase in payment commitments generated per day.

12 %

Of total collections directly generated by the AI Agent.

The Challenge

Transform traditional collections into a fully digital model capable of matching human effectiveness while increasing contact volume and reducing operational costs.

The Test

Progressive scaling: from managing 30% of the digital segment to consolidating 100% of the operation with AI in just 18 months, matching the recovery performance of traditional call centers.

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Your Collections Operation Integrated at Retail Speed

Eliminate fragmentation between ecommerce, physical stores, call centers, CRMs, and external providers. Centralize data, communication channels, and operational rules into one intelligent workflow.

Omnichannel Orchestration

Communicate through the channel with the highest probability of response.

Retail Digital Agents

Automated reminders, renegotiations, and follow-up management.

Retail Collections Workflows

Rules adapted by product type, seasonality, category, and ticket size.

AI Portfolio Assignment

Prioritization based on customer behavior, payment probability, and customer value.

Unified Data Hub

Centralized information for faster decisions and more effective campaigns.

Insights

Clear operational metrics to optimize recovery performance and customer experience day by day.

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Why Choose Colektia for AI-Powered Retail Collections

Because Colektia understands the pace of retail. Our technology combines automation, advanced segmentation, and personalization at scale to maximize recovery performance without sacrificing customer experience.

+7 Years

Building AI-driven collections infrastructure across Latin America.

Enterprise-Ready Operations

Infrastructure designed for high-volume telecom and financial operations.

Venezuela

Costa Rica

Ecuador

Mexico

Chile

El Salvador

Colombia

Peru

Dom. Rep.

Panama

Guatemala

Spain

+12 countries

Operations and experience across Latin America.

Enterprise-Grade Security and Compliance

View security standards

ISO 9001

Quality Management

Continuous improvement and operational standardization across all internal processes.

ISO 27001

Information Security

Comprehensive protection of confidentiality, integrity, and availability of data.

SOC REPORTS

SOC Reports (Service Organization Control)

Independent audits that validate our security controls and operational best practices.

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Frequently Asked Questions

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How does the AI adapt workflows to different customer types and retail products?

The AI learns from your own transactional data: ticket size, product categories, seasonality, payment history, and digital behavior. This allows the platform to personalize messaging, timing, and actions for each customer segment.

How quickly can companies see results with AI-powered retail collections?

Retail companies working with Colektia typically begin seeing clear improvements in recovery performance and cost reduction between weeks 4 and 8.

Do I need to expand my collections team to implement AI?

No. The AI automates a large portion of the workflow and only escalates complex or high-value cases to human agents.

Is AI-powered collections compatible with my current systems?

Yes. We integrate with your CRM, ERP, ecommerce platform, app, and internal systems to operate with real-time updated data.

Generate Better Recovery Outcomes

Increase Retail Recovery Performance with Specialized AI Collections

Let’s talk about how our AI infrastructure can help improve recovery performance and reduce operational costs.

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